RETURN & REFUND POLICY
RETURNS
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS. RETURN SHIPPING COSTS MAY BE REIMBURSED.
Returns
Is it possible to return an order?
Yes, it is possible.
If you are not satisfied with the products you ordered, you have the option to return them within 30 days from the date of receipt.
In this case, the order must meet the following conditions:
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The order must include all appropriate parts and components, and the packaging must be in its original condition, the same as when the product was received.
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The product must be handled appropriately; damage resulting from careless handling is excluded.
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For products where hygiene is an important factor, the product must be properly cleaned before initiating the return process.
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The product must be declared defective immediately upon receipt.
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We reserve the right to charge the shipping costs to the customer.
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Returns are processed within 7 business days, and if the conditions are met, the return will be officially accepted within this period.
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We reserve the right to reject returned goods if we suspect that they have been used or damaged — unless this is our responsibility.
How can I return my order?
If your order meets the conditions mentioned above, please follow the steps below to initiate the return process:
Send an email to:
support@donnabelledresses.com
Please ensure that the email includes the following information:
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Order number
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Reason for the return request
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Photo of the product, if damaged
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Customer’s first and last name
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Customer’s address
You, as the customer, are responsible for the shipping costs of returning the product.
Important Information About International Returns
Please carefully consider the return shipping requirements before sending your order back.
- As our returns are processed internationally, customers who choose to return an item to our facility in Asia are responsible for selecting a secure and trackable shipping method and for all associated return shipping costs.
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Donnabelle Dresses cannot be held responsible for packages that are lost, damaged, delayed, misdirected, or otherwise affected while being transported internationally by the postal service or another third-party carrier. For this reason, we strongly recommend keeping your shipping receipt and tracking information until the return process has been fully completed.
- Please note that a refund can only be processed once the returned package has been physically delivered to our facility and its receipt has been confirmed by our team.
- Before proceeding with an international return, we strongly encourage you to contact our specialized customer support team. Our team is experienced in handling return and order-related matters and will be happy to review your situation and explore the most convenient solution for you.
- In many cases, we may be able to offer an alternative solution that allows you to keep the item while avoiding the costs, complexity, and risks associated with international return shipping.
Right of Withdrawal
The consumer has the right of withdrawal under the following conditions, provided that they are a natural person who enters into the legal transaction not primarily for commercial or professional purposes.
A. CONDITIONS FOR WITHDRAWAL
Right of Withdrawal
The withdrawal period is 30 days from the day on which you or a third party designated by you, other than the carrier, has received or accepted the goods.
Since Donnabelle Dresses. uses a fully automated system, order processing begins immediately once the order is submitted.
Therefore, we are unable to stop the shipping process until delivery, and a refund cannot be issued before the goods are received.
To exercise your right of withdrawal, you must notify us (Donnabelle Dresses) of your decision to withdraw from the contract by means of a clear statement (e.g., by email).
The withdrawal is considered completed once the goods have been returned to us.
The cost of returning the product is borne by the customer.
Registration of Orders in Transit
Since Donnabelle Dresses. products are shipped from Asia, longer delivery times may occur, over which we have no control.
If the goods are already in transit, withdrawal is not possible.
Please wait until you receive the goods and then initiate the return.
Of course, you may inform us of your intention to withdraw in advance.
To ensure faster processing of returns, please send us the shipping receipt (tracking number).
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, excluding shipping costs (and any additional costs resulting from choosing a delivery method other than our standard, least expensive shipping option), without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal and the returned goods.
Refunds will be made using the same payment method used for the original transaction, unless expressly agreed otherwise; no fees will be charged for the refund.
Partial Refunds
If a customer wishes to return a product, the cost of shipping the item to our warehouse in Asia is the customer’s responsibility.
However, we understand that, in some cases, the customer may not wish to bear these shipping costs. In such situations, we offer an alternative: we can issue a partial refund of the order value, without the need to return the product.
The maximum amount of this partial refund will be up to 20% of the amount paid for the product, and this option is valid only by mutual agreement between both parties.
IMPORTANT NOTICE
ALL RETURNS MUST BE SENT TO THE DONNABELLE DRESSES MAIN WAREHOUSE IN ASIA, AT THE CUSTOMER’S EXPENSE.